ZCAM: Zurich Customer Active Management

We transform insurance companies into customer-centric businesses

Our solutions

Improve customer engagement and satisfaction

Predict the products and services that will meet your customers’ needs, strengthen your relationships with them and increase their satisfaction.

Automate inbound requests to make the customer journey simpler, quicker, and more streamlined and improve the customer’s experience.

Minimize fraud costs using customer data and prediction models to detect, prevent and enable investigation into potential fraudulent cases.

We are overcoming a great number of challenges thanks to ZCAM’s help with reporting, developments, suggestions, and learnings.
Special Project Manager Distribution
Zurich Portugal
Our collaboration with ZCAM has helped accelerate lead management and gain a better understanding of customer behaviors. They create additional value on all levels.
Head of Distribution
Zurich Switzerland
ZCAM Intelligent Automation has made the process simpler and quicker, allowing me to take on more challenging tasks, which has been good for my professional development.
Underwriting Services
Zurich UK
For cases where we can apply intelligent automation, we save about 50% of the time compared to the previous manual creation process.
TST Team Leader
Zurich Canada
ZCAM has surprised us with their level of commitment, engagement, and quality of their deliveries. They have always been flexible, kind, and patient, and their knowledge of the insurance business is key for the project progress.
Counter Fraud Manager
Zurich Brazil